Terms and Conditions

Acceptance of Terms

By accessing the website at sanramonheavydutytowing.com or engaging San Ramon Heavy Duty Towing for any towing or roadside service, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services. We may update these terms at any time by posting a revised version. Your continued use of our site or services after changes are posted constitutes your acceptance.

Description of Services

San Ramon Heavy Duty Towing provides towing, vehicle recovery, roadside assistance, and related services in San Ramon, California and surrounding areas. Services are provided subject to availability, vehicle type, location, and road conditions. We reserve the right to refuse service at our discretion if safety concerns or operational limitations exist.

Estimates and Pricing

Any estimate provided by San Ramon Heavy Duty Towing - whether by phone, email, or our contact form - is an approximation based on the information available at the time. Final pricing may differ if the actual scope of work, vehicle condition, or job site access differs from what was originally described. We will communicate any changes before proceeding. All estimates are provided free of charge and carry no obligation to hire.

Scheduling and Cancellation

Appointments are confirmed by our team after initial contact. If you need to cancel or reschedule, please notify us as soon as possible by phone or email. For emergency calls, we dispatch immediately upon contact. Cancellations after a truck has been dispatched may result in a service call fee to cover dispatch and fuel costs.

Payment Terms

Payment is due upon completion of service unless a prior billing arrangement has been established in writing. We accept major credit cards, debit cards, and cash. For commercial accounts or fleet customers, invoicing terms may be arranged in advance. Unpaid balances may be subject to late fees or referred to a collections process as permitted by California law.

Vehicle Release and Storage

When a vehicle is towed to our storage facility or a third-party lot, the vehicle owner or authorized representative is responsible for retrieving the vehicle and paying any applicable towing and storage fees. Storage fees may accrue on a daily basis. Vehicles left unclaimed beyond the period allowed under California law may be subject to lien sale proceedings as governed by applicable statutes.

Customer Responsibilities

When requesting or receiving services, you agree to:

• Provide accurate information about your vehicle, location, and the nature of the problem
• Ensure the vehicle is accessible and that any known hazards are disclosed to our drivers
• Remove personal belongings of value before the vehicle is towed
• Authorize towing by signing any required forms before work begins

Limitation of Liability

San Ramon Heavy Duty Towing will take reasonable care in handling your vehicle. However, we are not liable for pre-existing damage, mechanical failures, or conditions that existed before our service began. Our liability for any damage caused during towing or service is limited to the actual, documented cost of repair up to the fair market value of the vehicle at the time of service. We are not liable for lost or stolen personal property left in a towed vehicle. In no event shall our liability exceed the amount paid for the specific service in question.

Warranty Disclaimers

Our services are provided "as is" and "as available." We make no warranties, express or implied, beyond what is stated in any written service agreement. We do not warrant that our services will be uninterrupted or error-free. Roadside and towing services involve conditions (weather, traffic, road access) that are outside our control and may affect response times and outcomes.

Website Use

The content on sanramonheavydutytowing.com - including text, images, and other materials - is provided for informational purposes only. You may not copy, reproduce, distribute, or create derivative works from our website content without written permission. We make no representations about the completeness or accuracy of information on our site and reserve the right to change it at any time.

Dispute Resolution

We encourage you to contact us directly first if you have a concern or dispute about our services. We will make a good-faith effort to resolve any issue quickly. If a dispute cannot be resolved informally, both parties agree to attempt mediation before pursuing other legal remedies. Any unresolved disputes shall be submitted to binding arbitration under the rules of the American Arbitration Association, held in San Ramon, California.

Governing Law

These Terms and Conditions are governed by the laws of the State of California, without regard to its conflict of law provisions. Any legal action arising from these terms shall be brought in the courts of California with appropriate jurisdiction.

Modifications to Terms

We reserve the right to update these Terms and Conditions at any time. The effective date at the top of this page will reflect when changes were last made. We encourage you to review these terms periodically. Material changes will be communicated by updating this page.

Contact Us

Questions about these Terms and Conditions? Reach us at: